Returns & Exchanges
At Bols, we strive for the highest quality in every bite; however, due to the perishable nature of our food products, we offer returns or replacements only for items that arrive damaged or defective. Please contact our support team within 48 hours of delivery to initiate a claim.
Inspect Your Order
Upon delivery, please immediately check your package for any signs of damage or incorrect items before opening the vacuum seals.
Contact Support
Email our team at [email protected] with your order number and clear photographs of the damaged goods or shipping box.
Verification Process
Our quality assurance team will review your photos and claim within 24 hours to determine if a refund or replacement is eligible.
Resolution
Once approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing